Technical Support Specialist (f/m/d)
Location: Spain or Portugal (Remote / HQ in Weiterstad / Germany)
About the Role
SprintRay Europe GmbHis a fast-growing, innovation-driven company operating across the EMEA region (Europe, Middle East, and Africa). We specialize in high-quality 3D printing solutions for the dental industry and are expanding rapidly.
At SprintRay, we foster close collaboration where innovative people develop creative solutions to challenges. Our open company culture and communicative environment help ensure that our work makes a real difference for our customers.
For the development and expansion of our EMEA business, we are looking for you immediately
as a
Technical Support Specialist (f/m/d)
with a dental technician background who is passionate about technology, digital workflows, and supporting clinicians and labs. If you enjoy combining hands-on dental knowledge with cutting-edge tech in a dynamic, fast-paced environment, this role is for you.
At SprintRay, we foster a close working relationship where innovative people have the freedom to find creative solutions to difficult problems. Our open corporate culture and communicative environment help ensure that our work makes a difference.
Key Responsibilities
Use your dental technician expertise to advise customers on digital fabrication workflows
Guide users through system setup, process validation, and workflow optimization to ensure predictable clinical outcomes
Deliver high-quality technical support to dental laboratories, clinics, and medical practices internationally
Conduct training sessions for customers, internal teams, and distribution partners on 3D printing, materials, and digital integration
Contribute to improving and standardizing global service workflows
Manage customer cases using Salesforce and other support platforms
Collaborate with engineering, product, and customer success teams to resolve complex issues and enhance user experience
Support cloud-based software tools, CAD/CAM integrations, and digital dentistry platforms
Represent SprintRay at international trade shows, workshops, and industry events
Required Qualifications
Fluent Spain, Portuguese and English with strong communication skills; German or another European language is an advantage
Proactive mindset with excellent communication and customer interaction skills
Background in dental technology, technical support, medical technology or dental applications
Hands-on experience with 3D printing, CAD/CAM systems, or digital workflows—ideally within a dental lab or clinical environment
Ability to explain clinical concepts clearly to SprintRay workflow users
Strong analytical and troubleshooting skills, with a natural curiosity for testing and improving processes
Willingness to travel for on-site training, customer visits, installations, and international events
A collaborative, service-oriented mindset with a genuine desire to help customers and colleagues succeed