Overview
DecisionPoint seeks a Technical Product Experience Specialist to ensure Military Community and Family Policy (MC&FP) products are useful, usable, feasible, accessible, testable, and aligned to the intended experience before they move through delivery. The role supports the Service Design & Experience team under the MODES III contract. This role serves as a critical integration point between user and service experience strategy and technical product delivery, helping translate research, design intent, stakeholder needs, and business requirements into actionable product requirements and measurable digital experiences.
Working under the Strategic Design and Experience Lead (SDEL), the Technical Product Experience Specialist collaborates across Task 2 Outreach and Engagement and Task 3 IT, Cybersecurity, and Data Operations to maintain alignment between experience objectives and technical execution. The role works closely with UX researchers and designers, experience strategists, architects, product and development teams, QA/test personnel, data and analytics teams, and Government stakeholders throughout the product lifecycle.
The Technical Product Experience Specialist supports product visioning and roadmapping, requirements definition, backlog refinement, user stories and acceptance criteria, design-to-development handoffs, release readiness, and post-release evaluation. The role brings sufficient technical experience to understand software delivery, system dependencies, integration considerations, and implementation tradeoffs while maintaining a strong focus on user needs and desired experience outcomes.
Accessibility and inclusive design are embedded throughout this role. The Technical Product Experience Manager ensures Section 508, WCAG, usability, responsive design, and other experience-quality requirements are incorporated early into product definition and acceptance criteria rather than treated solely as downstream compliance activities.
This position is fully remote.
Duties & Responsibilities
- Serve as a product management and technical integration resource within the Service Design & Experience team, supporting the SDEL in translating experience strategy and design intent into executable digital product requirements.
- Bridge Task 2 experience, research, content, and engagement activities with Task 3 product, application development, architecture, data, CMS, API, DevSecOps, QA/testing, and other technical capabilities.
- Translate user research, journey maps, service-design findings, analytics, stakeholder requirements, and strategic objectives into clear product requirements, capabilities, user stories, acceptance criteria, and measurable experience outcomes.
- Support product visioning and develop and maintain experience-oriented product roadmaps aligned with MC&FP strategic goals, user needs, technical dependencies, and delivery priorities.
- Partner with Task 3 product management and development teams to refine and prioritize feature and enhancement backlogs while maintaining traceability to user needs and intended experience outcomes.
- Participate in Agile planning, backlog refinement, sprint planning, design reviews, demonstrations, release planning, and retrospectives to maintain alignment between design intent and technical implementation.
- Establish and document experience acceptance criteria addressing usability, accessibility, responsive behavior, interaction design, content experience, and other applicable design and experience standards.
- Partner with UX researchers, designers, experience strategists, and technical teams to translate prototypes, user flows, information architecture, interaction models, and other design artifacts into implementation-ready requirements.
- Evaluate technical feasibility, system dependencies, integration considera