Overview
We are seeking our new Senior Services Engineer (B2Bi/CFT) to join the Axway team!
Axway is currently seeking a Senior Services Engineer with strong hands-on experience in enterprise B2B Integration, Managed File Transfer, and production operations. The ideal candidate will have a proven track record of helping organizations implement and operate mission-critical production systems, ensuring reliability and performance at scale. A commitment to excellence in customer support and service delivery is essential to succeed in this role.
Location: U.S., Eastern Time Zone-based
Remote: Limited annual travel
Responsibilities
You will be expected to operate at multiple levels, including:
· Operations & Service Management
Provide L2/L3 RUN support for production and non-production integration platforms and services; manage incidents, problems, changes, service requests, monitoring events, health checks, and operational activities in alignment with SLA/KPI commitments. Lead critical incident restoration, technical escalations, post-incident reviews, and proactive monitoring of failures and alerts. Major incident handling. Familiar with ITIL concepts and experienced in the use of service management tools like ServiceNow, etc
· Integration Engineering & BUILD Support
Design, configure, deploy, test, and support B2B and managed file transfer integrations using industry-standard protocols. Support partner onboarding, connectivity validation, certificate exchanges, route configuration, end-to-end testing, file reprocessing, and maintain implementation standards, procedures, and operational runbooks.
· Platform Administration & Security
Administer and support enterprise integration, managed file transfer, monitoring, gateway, and event management platforms. Perform upgrades, patching, deployments, configuration changes, smoke testing, and lifecycle management of certificates, keys, trust stores, secrets, tokens, and related security components. Support underlying operating systems, databases, messaging platforms, and hybrid infrastructure dependencies.
· Reliability, Recovery & Continuous Improvement
Plan and execute Disaster Recovery (DR), High Availability (HA), failover, recovery validation, and maintenance activities. Drive root cause analysis, implement corrective and preventive actions, enhance monitoring and automation, improve capacity planning and platform reliability, and proactively identify and resolve recurring operational issues.
· Audit, Compliance & Stakeholder Engagement
Support audit and compliance activities through accurate operational evidence, documentation, and traceability. Partner with customers, vendors, suppliers, hosted platform teams, and internal stakeholders; communicate effectively during incidents, changes, maintenance, and service reviews; mentor junior engineers and contribute to operational standards, knowledge sharing, and best practices
Scope and Coverage
- Work primarily in alignment with US Eastern Time business and operational needs.
- Participate in a mandatory 24x7x365 on-call rotation, including nights, weekends, and holidays.
- Respond promptly to P1/P2 major incident notifications and participate immediately in P1/P2/P3 Service Restoration Team calls involving supported services.
- Support Axway applications as well as other application maintenance windows, releases, application upgrades, DR exercises
- Work independently with minimal supervi