Acronis offers Professional Services to our Service Providers and corporate users to assist in the design, integration, implementation, and ongoing operation of Acronis’ cybersecurity, RMM, backup, disaster recovery, storage, monitoring, and other data protection solutions. We take pride in delivering high-quality services and deliverables, and we believe that our partners success invariably depends on our ability to provide reliable and complete cyber protection and fast recovery services for virtual, physical, mobile and cloud environments.
The Senior Professional Services Specialists acts as the primary technical contact for customers and partners, leading initiatives that improve solution stability, customer satisfaction, and long-term business success. The ideal candidate has strong infrastructure experience, enjoys working directly with customers, and thrives in a fast-paced technical environment.
WHAT YOU'LL DO
Serve as the primary technical point of contact for customers, providing ongoing guidance, monitoring solution health, and proactively resolving issues in collaboration with internal teams.
Provide Technical Account Management and project delivery services. As well as participate in services pre-sale process.
Develop and keep updated knowledge bases and hands-on experience with Acronis products and services.
Develop trusting relationships with customers’ IT / Operations / Support teams at all levels.
Understand customer environments to design effective backup and business continuity strategies using Acronis solutions, while advising on product features, roadmap visibility, and planned maintenance. Engage customers in evaluating new product versions and upcoming enhancements.
Escalate and manage the resolution of technical issues that the customer may experience with Acronis support teams, R&D, and data center operations teams.
Develop internal and customer-facing executive summaries for Acronis, write root cause analysis reports. Gather customer requirements, recommend additional features, configurations, and process changes to meet their needs.
Keep the customer regularly informed about the progress of their support tickets, incidents, and new feature requests.
Participate in webinars, external events, and industry conferences, collaborating in the development of the Professional Services organization through the management of internal projects.
Assess the designed solution to size infrastructure appropriately and develop detailed implementation plan.
Lead or assist in the deployment and configuration of