Are you driven by building meaningful customer partnerships that deliver real commercial impact? Do you want to take ownership of key accounts while helping shape best practices and elevate the team around you? Famly is looking for a Senior Key Account Manager to drive retention, growth, and deep partnerships across our UK enterprise accounts.
As a Senior Key Account Manager at Famly, you will operate at the highest level of strategic account ownership and take the lead on our largest and most complex partnerships.
Solutions-focused and positive, you thrive in a fast-paced environment - skilfully navigating opportunities to accelerate commercial growth and deepen customer love at every turn. You’re not only a master of relationship management and growth - you’re also a driving force behind team excellence and customer-centric innovation.
🚀 What you'll be doing
This isn't just about managing a book of business; it's about operating at the highest level of strategic account ownership and influencing our overall Key Accounts team.
Lead our most valuable and complex accounts with an executive-level approach. You'll build deep, multi-threaded relationships with senior stakeholders.
Design and deliver long-term account strategies, driving expansion, retention, and strategic alignment.
Identify and close significant upsell opportunities through deep commercial and consultative work.
Enable other Key Account Managers (KAMs), supporting onboarding, peer reviews and skills development.
Act as a voice of the customer across Product, Sales and CX, helping align internal teams with client needs
Own forecasting and portfolio reporting for leadership, ensuring clarity on growth, risks, and outcomes.
🌟 What you bring
You're a master of relationship management and growth, and a driving force behind team excellence.
3+ years’ experience in a similar role.
Executive-level communication and strong interpersonal skills, with the ability to engage effectively with senior stakeholders.
A positive, solutions-focused mindset, seeing every challenge as an opportunity to strengthen customer trust and fuel commercial growth.
Commercial Sharpness: You understand what drives growth and take ownership of outcomes.
Strategic and creative thinking with the ability to align customer objectives with Famly's business goals.
Calm Under Pressure: You handle high-stakes challenges and escalations with maturity and confidence, ensuring customer trust and retention.
Proficiency in CRM tools (e.g., Salesforce, HubSpot) and the ability to analyze customer data.
💡 What excites you
You thrive when you are:
Taking the lead on our largest and most complex partnerships.
Leading high-impact Business Reviews that set direction, unlock growth, and drive retention.
Having a clear, measurable impact on the performance and development of your peers and the wider team.
Turning challenges into opportunities that strengthen customer happiness.
Thinking in systems, not just tasks, with a vision-driven approach.
Satisfying customers who see you as a long-term partner.
🎯 What excites us
Top-tier account growth and retention metrics across your portfolio (e.g., Net Revenue Retention and strategic account expansion rate).
Your influence on process, tooling, or strategy that significantly enhances team effectiveness.
Forecasts and reporting that leadership trusts and acts on.
Your contributions to building, refining, and scaling key a