Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base of more than 50,000 and a team of over 300 in the USA, Australia, UK, Canada and New Zealand.
THE PURPOSE OF YOUR ROLE
As a Product Manager, you will maintain assigned products, manage ongoing product planning, requirements, development of new features, functionality and integrations. The role is ultimately tasked with the delivery of unique value-based products based on customer insights. You will also take responsibility for the creation of a product vision and strategy, product governance and senior stakeholder communication.
WHAT YOU WILL BE DOING
In this role, you will be accountable for…
- Build and launch successful products in a SaaS B2B software company, working directly with and influencing/inspiring enterprise customers, and serving multiple user and business personas.
- Build and bring to market AI-powered features and products, applying hands-on experience taking AI/ML-driven capabilities from concept through go-to-market.
- Own the delivery of the strategic product direction based on clear commercial rationale and robust insights.
- Coordinate feature launches, including orchestrating testing, documentation, training rollout sequencing, customer communication, and adoption measurement.
- Generate, gather, and organize ideas for features and improvements for the product, prioritize feature requests, and maintain part of the roadmap.
- Design product enhancements and communicate designs orally, through diagrams, and through appropriate product artifacts.
- Demonstrate success producing product management artifacts such as opportunity briefs, prioritized roadmaps, product specs, user stories, wireframes, and customer-facing docs.
-Achieve stretch goals in innovative and fast-paced cross functional teams.
- Understand technical elements and communicate them to those who don’t.
- Lead, motivate and develop engineering & design team members.
- Demonstrate strong leadership and proven ability to operate successfully in a collaborative, matrixed global organizational structure.
- Follow industry trends through exploring complementary products, meeting with partners, and investigating innovative technologies.
- Contribute to company-level product planning by developing concepts into specs, evaluating them, and participating as we expand on our strategic product roadmap.
- Work with product research to conduct data gathering, competitive reviews, customer analysis, market-sizing as required.
- Perform any other duties within the scope of the key responsibilities as directed.
Relationship Management:
- Build and maintain strong working relationships with all internal and external parties ensuring transparent, proactive and effective communication always.
- Attending and proactively contributing to customer, partner and internal meetings with the view to add value in a constructive manner.
- Lead and actively participate in customer discovery sessions, beta programs, and user research with legal professionals to deeply understand their workflows and pain points.
- Represent Actionstep at customer-facing events such as webinars and industry conferences, building relationships with legal professionals and translating their feedback into product improvements.
Professional Development:
Actively looking to build own career through delivery of self and assisted professional development initiatives.
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