Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.
Alan exists to end the wait.
Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.
Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.
MissionAlan is scaling internationally (900+ employees, 100+ healthcare professionals, 5+ countries) and needs IT Operations Specialists to own device security, SaaS platforms, identity & access, and the daily IT experience of every Alaner, while contributing to build projects that remove operational toil.
IT at Alan is not a helpdesk. Run and support take roughly 60% of your time; the rest goes to build projects you co-own with the IT Engineer leading them.
The scope below is what the team owns, not a checklist for one person. We staff people according to their strengths and interests, and it evolves over time.
Scope🛟 Support & Oncall
Own L1/L2 oncall for 900+ Alaners across 5+ countries, with a clear escalation path to engineers
Triage, communicate to users during incidents, and escalate appropriately
Document recurring issues and reduce ticket volume through self-service
💻 Device lifecycle & endpoint compliance
Own the full device lifecycle: procurement, zero-touch enrollment (Apple Business Manager, Kandji), repair, retrieval
Maintain role-based Kandji blueprints and least-privilege configurations
Contribute to device compliance across all countries (MDM, EDR, FileVault) and to audit evidence
Own the physical side: laptop locker, hardware inventory, office equipment
Take over day-to-day device operations as we bring them back in-house from our outsourced provider
🔑 Identity, access & SaaS platforms
Own onboarding and offboarding end-to-end, across both automated and manually-managed tools
Administer Google Workspace, SSO/SAML, licences and access reviews
Manage day-to-day vendor relationships and procurement on your scope
⚙️ Build
Co-own a build project alongside the IT Engineer who leads it
Examples from the current roadmap: rebuilding the onboarding intake, the meeting room audiovisual equipment and room-booking revamp, the IT playbook for new offices, ISO 27001 / ACPR evidence collection
Ship automation and self-service tooling that measurably reduces IT toil
First 2 months
Join IT oncall rotation (helpdesk) with buddy/shadowing support
Discover Alan's processes, stack (Kandji, Apple Business Manager), SaaS ecosystem, and identity to