At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
Job Summary
This role is responsible for supporting day-to-day operations, troubleshooting performance issues, managing database and infrastructure activities, and ensuring the stability, availability, and efficiency of Teradata-based systems. The ideal candidate will have strong analytical and problem-solving skills, a solid understanding of Teradata architecture, and experience in database support and platform administration.Responsibilities include:
•Participate in the design, development, and implementation of end-to-end Infrastructure solutions and blueprints as part of a cross-functional team with defined service targets and cost models.
•Provide technical depth in the installation, configuration, administration, operations, and support of Teradata platform technologies within the area of responsibility.
•Ensure integration, stability, security, and operational viability of Infrastructure products and Teradata platform services.
•Support Teradata upgrades, patches, migrations, backup, recovery, disaster recovery, and business continuity activities.
•Coordinate with onshore and offshore teams to drive Infrastructure builds, support platform operations, and resolve issues in a timely manner.
•Support day-to-day operational activities for Teradata environments, including monitoring system health, availability, capacity, and performance metrics.
•Troubleshoot and resolve database, application, and infrastructure issues, performing root cause analysis and implementing corrective actions where appropriate.
•Work with DevOps and Automation Engineering teams to support Infrastructure automation initiatives and maintain existing automation solutions to improve provisioning and operational efficiency.
•Participate in the development of Operational Readiness documentation, runbooks, procedures, and support materials as part of a cross-functional team
•Design and build pilot solutions utilizing new technologies and implement new product features and platform enhancements.
•Identify and escalate risks, performance bottlenecks, and operational concerns that may impact platform availability or service levels.
•Participate in Level 3 support, on-call rotations, and incident management activities for the technology area.
Required Job Qualifications:
* Bachelors Degree and 2 years in Information Technology or relevant experience OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience.
* Infrastructure Automation
* Operations Management
* ITIL v3
* IT standards, procedures, policies
* Ability to simplify & standardize complex concepts / processes
* Understanding of business priorities (e.g., vision), trends (e.g., industry knowledge) and markets (e.g., existing/ planned)
* Oral & written communications
* Problem solving / analytical skills, tools and techniques
* Supplier management
* Ability to prioritize and make trade-off decisions
* Drive cross functional execution
* Adaptability and ability to introduce / manage change
* Teamwork and collaboration
* Organized and detail oriented
* Analytical and problem solving skills
Preferred Job Qualifications:
- Bachelor’s Degree (Computer Science, MIS, or related degrees).
- Teradata Database Administration (DBA) Foundational Level
LI - AZ1
LI - REMOTE
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
…