Infrastructure & Cloud Engineer (m-f-d)

The Infrastructure & Cloud Engineer is responsible for implementing, operating, maintaining, and continuously improving FSC's cloud and on-premises infrastructure services. The role ensures the availability, reliability, security, and performance of infrastructure platforms that support FSC's business operations and digital services.

As part of the Operations & Cybersecurity function within the Technology & Information Unit (TIU), the role works closely with Platform & DevOps, Service Management, Technical Product Owners, and business stakeholders to deliver secure, scalable, and resilient infrastructure services through proactive operations, automation, and continuous improvement.

• Design, deploy, operate, and continuously improve cloud and on-premises infrastructure services that support FSC's global operations and digital platforms.
• Administer and optimize infrastructure technologies, including cloud platforms, Windows Server, Active Directory, virtualization, networking, storage, and enterprise collaboration services.
• Manage the infrastructure lifecycle, including provisioning, configuration, patching, upgrades, monitoring, capacity management, and decommissioning.
• Support cloud adoption and modernization initiatives through the implementation of secure, scalable, and resilient hybrid infrastructure solutions.
• Ensure the availability, performance, reliability, security, and operational stability of infrastructure services.
• Deploy, configure, and operate infrastructure using approved automation, Infrastructure-as-Code (IaC) patterns, and platform standards established by the Platform & DevOps function.
• Maintain backup, recovery, disaster recovery, and business continuity capabilities to support organizational resilience.
• Collaborate with Cybersecurity team to implement security controls, remediate vulnerabilities, and maintain compliance with organizational policies and standards.
• Support networking services, including LAN, WAN, VPN, wireless, cloud networking, and secure connectivity across distributed environments.
• Support the infrastructure requirements of enterprise cloud, data, analytics, AI, and business application platforms.
• Leverage approved AI-assisted tools to improve troubleshooting, documentation, knowledge management, and operational efficiency.
• Maintain infrastructure documentation, technical standards, operational procedures, and knowledge articles.
• Contribute to infrastructure projects, audits, service improvements, and other duties as assigned in alignment with organizational needs.

• Operate within the TIU operating model, including ITIL-aligned service management, change and release processes, architecture governance, and demand management.
• Collaborate across Platform & DevOps, Cybersecurity, Service Management, and business teams to deliver reliable and secure services.
• Maintain essential operational documentation, including runbooks, support models, and key technical decisions.
• Adopt automation-first and AI-assisted approaches to improve efficiency, consistency, and service quality.

Education and Training

• University degree in Computer Science, Information Technology, Engineering, or a related field.
• Relevant professional certifications are desirable, such as Microsoft Azure Administrator/Architect, AWS Solutions Architect, VMware Certified Professional (VCP), Red Hat Certified Specialist, Terraform Associate, or equivalent cloud and infrastructure certifications.

• 3+ years of experience supporting cloud and on-premises infrastructure environments, including Microsoft Azure and/or AWS, Windows Server, VMware, Active