This role is part of our Advanced Shipping Manager (ASM) team, one of our brands at saas.group.
Advanced Shipping Manager gives e-commerce merchants real-time, rules-based shipping rates and accurate delivery estimates at checkout — across parcel and LTL freight, with FedEx, UPS, USPS and other carriers, on Shopify, BigCommerce, WooCommerce, Magento, Wix, Turbify, Miva Merchant, and Shift4Shop. For 21 years and thousands of merchants, it has been the app that stores with genuinely complex shipping — multiple warehouses, freight, dimensional rules, multi-storefront operations — rely on to quote correctly.
Profile Overview
This is a growth role first. Advanced Shipping Manager is a profitable, established, deeply embedded product with a loyal base and a founder who built it into the category over many years. We're looking for someone to step into the founder's product shoes and bring ASM into a new chapter of growth.
You'll own the commercial side of the brand end-to-end - pricing and packaging, expansion into the existing base, competitive win-back, and the conversations that turn high-volume merchants into customers - and you'll own the product roadmap that supports it, directing a senior developer who already runs the engineering side well, and a support team member who works directly with existing users. You'll work alongside ASM's founder and the managing director, with a structured handover as the founder transitions out of his role at the end of the year.
If you want a business where the growth ceiling is set by what you build rather than by what you inherit, this is an exciting version of that.
Your immediate impact in the first 3-6 months will be:
- Immerse in support tickets, demos and customer calls to learn the product and the merchants fast
- Structured knowledge transfer from the founder before his exit - carriers, freight, transit logic, customer history, and the commercial judgment behind a decade of pricing calls
- Take over day-to-day product direction of our senior developer and support lead
- Build the first real outbound motion the brand has had: follow-up on inbound demo interest, competitive switch conversations, and targeted outreach to high-volume merchants
- Own pricing and packaging proposals, and turn our custom-development work into a properly packaged, properly priced service line
- Own top-merchant relationships and build a larger-account sales motion
Your responsibilities
- Use AI as a force multiplier across support, product specs, documentation, competitive research and data analysis — this is core to how the role works, not a buzzword
- Own growth. Expansion within the existing base, pricing and packaging, win-back, competitive switching, and net-new acquisition alongside our shared sales & marketing resource. You'll be measured on revenue, not activity
- Own the product: roadmap, prioritization and direction for our senior full-stack developer — including the "why," not just the "what"
- Be in the product's front line: run demos and merchant conversations, back up our support lead on escalations, and turn those conversations into roadmap insight, reviews and pipeline
- Scope and price custom work. Merchants pay well for tailored shipping logic; you'll qualify it, quote it, and make sure it gets built and billed
- Improve the operating layer: documentation, help-centre content, CRM discipline and lightweight process for a business that has run brilliantly on founder intuition and very little scaffolding