Overview
The General Manager will oversee all aspects of a location’s day-to-day operations; the individual will drive growth, performance metrics, create culture and develop all staff and management, constantly striving to be a world-class operator and helping others to do the same. In addition to full P&L ownership, the General Manager is responsible for capturing a major MSA through organic growth and potentially leading additional M&A activity.
This is a unique entrepreneurship opportunity to take the “path less travelled.” Your ability to drive growth within the business, navigate a successful acquisition, and build a culture of customer excellence and employee satisfaction will lead to a long-term career with significant opportunities with strong income for you and your team. We seek incredibly capable people because these individuals can have an expedited path to lead significant organic growth expansion initiatives and even be involved with additional M&A activity to rapidly expand. Experience in the trades is not necessary; General Managers receive an intensive program with one of our most successful service businesses before they assume the senior leadership role.
Apex Overview
Apex Service Partners has been founded through the acquisition of multiple leading home services businesses providing HVAC, plumbing and electrical services. This very fragmented industry is dominated by small and founder-owned businesses; these entrepreneurs in many cases have spent decades building companies that are respected essential services in their communities. Our strategy is to execute significant organic growth initiatives and high-frequency M&A.
This decentralized roll-up strategy necessitates visionary, people-focused, financially savvy business leaders who will aggressively grow their businesses both organically and inorganically through add-on acquisitions. The opportunity to bring best in class business practices is significant.
Job Overview
This leadership role is suited for a strong competitor who excels in a fast-paced environment, driven by seizing opportunities in an industry that many overlook; our leaders are career contrarians with strong character and vision. The ideal candidate will be able to consider strategic, financial, and operational capabilities with a high level of emotional intelligence to help create a healthy, growing organization.
Key Responsibilities
Increase key metrics including revenue, sales conversion percentage, average invoice, employee retention, customer satisfaction and maintenance subscription plans.
Deliver “gold standard” of service and quality through training, accountability, and metrics.
Develop culture, systems, and measures to teach and train industry leading staff, increasing eNPS and retention at all levels.
Build a culture of purpose among the management team.
Making a difference for our people and the communities in which we do business, helping impact the middle class through expansion of outstanding employment opportunities.
Candidate Requirements
Bachelor’s or equivalent
3+ years Management/Supervisory required, P&L experience strongly preferred
Experience with, or deep respect for the Skilled Trades and/or similar industries
Strong communication and organizational skills
Ability to apply critical thinking, risk analysis and develop solutions
A leader of character
A leader who inspires “followership” amongst the men and women they serve (manage)
Compensation
General Managers can expect to make a very competitive six figure base and annual bonus, with
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