Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
Location: Preference on West Coast based for coverage
About the role:
Front line leader, leading a team of Enterprise Account Executives who drive new enterprise business and expand key accounts with Cresta. The Director, Enterprise Sales will provide strategic direction and coaching for the team, drive team performance aligned with business outcomes, manage operational execution, and partner closely with key stakeholders and cross-functional teams. You are accountable for ensuring the region hits and surpasses new business and expansion goals for Cresta’s Enterprise Accounts. This role will report to the Regional Vice President. This is a full-time remote position in the US.
Responsibilities:
- Recruit, hire, develop, and empower a team of Enterprise Account Executives to consistently surpass Cresta’s revenue targets
- Foster a culture of high accountability by establishing clear expectations for achievement and advocating for a disciplined and scalable process across teams
- Scale strategic and enterprise sales process from early traction to a repeatable and predictable sales machine, exceeding ARR targets
- Lead and define an effective finely-tuned sales hiring process
- Attract 2-3 AE’s within the first 90 days from your own network
- Build a team of up to 7 AE's within the next 12 months
- Promote excellence in sales through value-based selling and MEDDPICC methodologies
- Collaborate with senior leaders in Marketing, Customer Success, Alliances, Product, and Revenue Operations to create an effective Enterprise GTM strategy
- Ensure flawless sales execution for complex multi-stakeholder deals while laying the groundwork for enterprise account growth
- Encourage team to take ownership of Enterprise pipeline generation and foster effective SDR collaboration for efficient prospecting, identification, qualification, and sustainable pipeline development
- Provide accurate forecasts to the executive leadership team, demonstrating a deep understanding of the Enterprise business across the region
- Work closely with our Partner leadership teams to achieve successful co-selling efforts
Qualifications We Value:
- Over 5 years of enterprise sales leadership experience, including a consistent track record of recruiting and retaining high-performing enterprise sellers
- Proven success in managing sales teams with minimum $1.25m ARR quotas, selling technical solutions to large, complex enterprises
- Experience leading teams at high-growth software companies of similar size
- Master of hiring