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The Director, Cloud & Managed Services is a highly effective strategic leader responsible for the development and implementation of strategy, delivery, operational excellence and evolution of Smile Digital Health's cloud platform, automation, and deployment automation capabilities to support an exciting phase of cloud-native ingrowth at Smile. This role leads effective multidisciplinary teams responsible for cloud operations and platform engineering to deliver secure, scalable, and automated deployment solutions supporting Managed Services, SaaS, and customer-managed environments. The Director partners closely with Engineering, Product, Professional Services, Security, and Customer Success to drive operational evolution and maturity, platform reliability, automation, and customer satisfaction.Responsibilities:
- Lead and develop a strategic and scalable Cloud and Managed Services team that supports continued business growth and competitiveness.
- Establish and implement technical IT program management frameworks, methodologies, and best practices to ensure the successful delivery of relevant lines of businesses, including managed services.
- Develop and maintain strong relationships with clients to build an in-depth understanding of their expectations, business needs and goals.
- Define and execute the roadmap for deployment automation, infrastructure automation, and platform engineering capabilities supporting Managed Services, SaaS, and customer-managed deployments.
- Lead and develop the Deployment Automation Engineering team responsible for designing, building, maintaining, and enhancing automation tooling, deployment pipelines, and operational platform capabilities.
- Establish DevOps and Platform Engineering best practices including Infrastructure-as-Code, CI/CD pipelines, configuration management, release automation, and deployment standardization.
- Provide operational leadership for Smile's SaaS platform, ensuring high availability, scalability, reliability, operational readiness, and continuous improvement of cloud-hosted services.
- Ensure cloud platforms are designed and operated in accordance with security-by-design principles, regulatory requirements, and organizational security policies.
- Drive standardization and automation across all deployment models, reducing manual effort, improving deployment consistency, and accelerating customer delivery.
- Participate in key marketing, pricing, pre-sales and sales activities for various Smile Digital Health programs, as needed.
- Ensure adherence to relevant contractual ob