About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
The role
Token Factory is scaling AI inference across PoC and production environments. As we grow, operational clarity and structured delivery become critical.
We are hiring a Delivery Operations Manager to build and maintain the operational system that connects sales, delivery, and customer success — and ensures every customer interaction runs smoothly from first deal to production.
You’re welcome to work remotely from Europe.
Your responsibilities will include:
Post-Sales Operations
- Own day-to-day operational processes across active PoCs and production customers
- Ensure seamless transitions from PoC to production without loss of context
- Build and maintain documentation for complex operational scenarios: customer migrations, model changes, GPU type changes, contract renewals
- Define cleanup processes for customer offboarding and scope reductions
- Triage incidents together with SA and Support, maintain clear escalation paths
Customer Lifecycle & Commercial Operations
- Support transitions to new legal entities, updated contracts, and SKU changes
- Build and maintain instructions for AE, SE, and Sales Ops on how to work with Token Factory customers
- Align post-sales processes with broader Nebius Cloud standards
- Define upsale processes — new PoCs for existing customers, operational and billing setup, transition to production
Operational Visibility
- Maintain a single source of truth on customer health, active workloads, and contract status
- Track upcoming renewals, capacity changes, and operational dependencies
- Surface risks early and drive resolution across teams
Cross-Functional Coordination
- Improve handoff clarity across Sales, Pre-Sales, Engineering, and Delivery
- Run structured operational reviews
- Work comfortably with technical teams — you don't need to write code, but you need to understand what engineers are building and why it matters for customers
Automation & Tooling
- Drive automation initiatives: Salesforce / Jira / Backoffice integrations, customer notifications, contract expiry alerts, cleanup workflows
- Identify where manual processes can be replaced with tooling
We expect you to have:
- Experience in cloud, AI, or SaaS operations
- You are comfortable working across sales, legal, finance, and engineering teams
- You bring structure without adding bureaucracy
- You are proactive in surfacing risks and improving execution
- You can hold a conversation with a technical team without getting lost
What success looks like:
- Active PoCs and production customers are visible and tracked
- T