Company Overview
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
Department Overview
The Motorola Solutions Command Center Software Customer Success team plays a critical role in realizing Motorola Solutions’ mission to connect people in the moments that matter. Our team ensures that Command Center Software portfolio delivers measurable value to public safety agencies and enterprises by driving deep product adoption, workflow optimization, and long-term customer loyalty.Within this organization, Customer Success Advocates focus on acting as trusted advisors who align Motorola Solutions’ capabilities with each customer’s strategic priorities. Our team use data, product expertise, and a deep understanding of customer operations to guide stakeholders through advanced use cases, maximize the impact of our mission-critical solutions, and strengthen multi-year partnerships.
We partner closely with Sales, Product, Deployment, and Support teams across Motorola Solutions to translate our mission-critical technology into outcomes that protect communities and streamline operations. By being customer-obsessed and data-informed, the Customer Success organization helps customers fully integrate our solutions into daily operations, maximize their investment, and advocate for Motorola Solutions.
Job Description
We are looking for a practical, data-driven Data Analytics Manager to lead performance tracking and analysis across our digital customer lifecycle touchpoints and 1:1 Customer Success efforts.
In this hands-on individual contributor role you will help us gather, understand and use the data we need to enable our teams and to prove the impact of our work. You will help us measure how digital touchpoints (like automated emails and in-app triggers) work alongside direct Customer Success Manager (CSM) interventions to drive faster time-to-value, account retention, and revenue growth.
You’ll be the data storyteller partner for our Campaign Strategy, Product Insights, and CS Operations teams. If you’re versatile, resourceful and proactive, with a strong Business Operations background this role is the right one for you.
Responsibilities
1. Attribution Modeling & Impact Tracing
- Design & Custom Attribution Architecture: Build, maintain, and iterate on multi-touch attribution models to quantify the isolated and combined impact of adoption efforts, digital touchpoints and CSA human interventions and its correlation with product usage and customer retention.
- Hybrid Touchpoint Tracking: Establish data pipelines connecting digital engagement metrics (email opens, in-app triggers, product usage, event engagement) with Gainsight CTA outcomes, meeting logged events, an