About us:
Founded by former Google search engineers with PhDs in AI from ETH Zurich, DeepJudge helps legal teams unlock and apply the knowledge inside their organizations through world-class enterprise search and AI infrastructure – enabling them to automate workflows, build knowledge-powered applications, and turn institutional knowledge into a lasting advantage.
Every organization can license the same AI models, but no two organizations share the same institutional knowledge. Decades of experience, work product, and precedent are often fragmented across systems, underused, and inaccessible. DeepJudge makes this expertise instantly available and actionable – helping legal teams find the right information faster, surface relevant knowledge, and apply it where it matters most.
Our platform is trusted by many of the world’s leading law firms and legal teams, including Holland & Knight, Gunderson Dettmer, Cozen O’Connor, ArentFox Schiff, CMS Switzerland, Schoenherr, and others.
Headquartered in Switzerland with a growing team across North America and Europe, DeepJudge is shaping the future of how professional knowledge is discovered and applied.
At DeepJudge, we move with urgency, think rigorously, and work closely with our clients to build products that solve meaningful problems. If you want to help define how AI transforms professional knowledge work, we’d love to hear from you.
About the role:
At DeepJudge, we move fast, think rigorously, and care deeply about what we build. We combine cutting-edge research with close collaboration with our clients to deliver solutions that truly make an impact. If you want to be part of a team defining how AI transforms high-stakes knowledge work, this is the place to do it.
If you are passionate about delivering exceptional customer experiences and building lasting client relationships, we would love to connect with you about joining our rapidly growing team as a Customer Success Manager. You will play a key role in transforming the way large law firms leverage technology to drive efficiency and profitability.
This position will be supporting our UK Magic Circle customers.
Your responsibilities will include:
Client Onboarding: Guide new clients through successful technical implementation and onboarding, tailoring strategies to meet their unique needs.
Relationship Management: Serve as the primary point of contact for your portfolio of clients, fostering strong, long-term relationships.
Project & Stakeholder Management: Coordinate cross-functional projects and manage stakeholder expectations to ensure smooth execution and client success.
Presentations & Training: Lead engaging training sessions and business reviews with senior professionals.
Issue Resolution: Proactively address client concerns and resolve issues with professionalism and efficiency.
Insights & Feedback: Gather client feedback to drive continuous improvement and contribute to product development.
Retention & Growth: Monitor client satisfaction, identify upsell opportunities, and ensure renewals by driving ROI for our clients.
You're a great fit if you:
Strategic & Self-Directed: A proactive and entrepreneurial mindset, with the ability to thrive in a dynamic "start-up/scale-up" environment where you will help build processes rather than simply follow a pre-existing playbook.
Experience: 5+ years in a customer success, client-facing, or account management role, ideally in a SaaS or legal technology environment.
Professionalism: Polished communic