Join our fully remote, mission-driven team dedicated to pioneering sustainable inflight service management. Work on innovative technology solutions with global impact, collaborate within a diverse, international environment, and continuously enhance your skills through ongoing learning opportunities.
Headquartered in Zurich, Switzerland, with team members across 11 countries, we offer a dynamic and engaging company culture that celebrates creativity, collaboration, and inclusion.
About the role
We are looking for a dynamic and customer-focused Customer Success Manager (CSM) to join our team.
In this role, you will own a portfolio of airline customers and be responsible for driving long-term customer success, retention, and growth. You will act as a trusted advisor to key stakeholders, ensuring that customers realise measurable value from LimeFlight while continuously identifying opportunities to expand their usage.
This is not a purely operational role you will take ownership of customer outcomes and proactively manage relationships.
Fluency in French is a strong plus to support our international customer base.
Key responsibilities
Strategic Customer Ownership
Own and manage a portfolio of key airline customers
Build strong, trust-based relationships with stakeholders across operations, IT, and management
Act as a strategic partner, aligning LimeFlight capabilities with customer business objectives
Lead regular business reviews and management meetings
Customer Value & Growth
Monitor customer health, adoption, and satisfaction
Identify upsell and cross-sell opportunities (e.g. modules, integrations, services)
Drive retention and expansion revenue within your customer portfolio
Actively contribute to renewal processes and commercial discussions
Implementation Oversight
Support onboarding and implementation phases as a strategic counterpart
Guide customers through integrations, data setup, and adoption best practices
Collaborate with implementation teams to ensure a smooth transition into run mode
Training & Enablement
Deliver targeted training sessions and workshops (remote & on-site)
Enable customers to adopt new features and optimize their processes
Promote best practices and continuous improvement
Cross-functional Collaboration
Work closely with various teams
Act as the voice of the customer internally
Provide structured feedback to influence product development
Key competencies
Minimum of 3–5 years of experience in the Airline Industry or Airline Catering Industry
Experience working with SaaS products or complex B2B software solutions is a plus
Bachelor's degree in Business Administration, Information Technology, or a related field
Strong stakeholder management and communication skills
Ability to manage multiple customer relationships in a fast-paced environment
Commercial mindset with a focus on value creation and growth
Proactive, ownership-driven approach to customer success
Highly organised and reliable
Language
Fluent in English & French
Expected Travel Needs
You should be willing to travel up to 20% a year to customer on-site visits.
Hiring Process
Recruiter Screen (45 mins)
Intervi