Why Work Here?
“Mission driven, great benefits and room for growth!”
Why consider AORN, Association of periOperative Registered Nurses, as the next place for your career as our Strategic Partnerships & Customer Success Manager? Because we’re innovative and all about quality and collaboration – we’re continually seeking to enhance our offerings to allow us to better tailor to the needs of our nurse members while expanding our market position and growing revenue across our business and sales divisions.
Our mission is to define, support, and advocate for patient and staff safety through exemplary practice for each phase of perioperative nursing care using evidence-based guidelines, continuing education, and clinical practice resources. We collaborate with professional and regulatory organizations, industry leaders, and other health care partners who support our mission. Our culture is one of openness, teamwork, risk taking and being at the cutting edge of our field and we only look for employees who hold these same traits.
Values mean more to AORN than just bullets on a page. They drive our daily decisions and impact how we work as an organization:
- Innovation:Taking courageous and bold actions for growth and sustainability.
- Communication:Exemplifying respect, collaboration, transparency and honesty.
- Quality:Ensuring accountability and excellence.
- Diversity, Equity, Inclusiveness:Promoting fairness, valuing differences, considering all perspectives.
- Achievement:Achieving our mission, realizing the vision.
Our Strategic Partnerships & Customer Success Manager supports the AORN Industry team by strengthening relationships with industry partners and internal stakeholders to advance adoption, retention, and growth of AORN educational solutions and industry offerings. This role manages post-sale customer success activities, supports renewal and expansion opportunities, coordinates partner and customer communications, and helps translate customer and industry feedback into actionable insights for product, education, marketing, and sales strategies. The position works collaboratively across AORN teams to ensure a consistent, high-value partner and customer experience that aligns with AORN’s mission and supports revenue goals.
AORN is based in Denver, CO. Our Strategic Partnerships & Customer Success Managerwill work remotely.
More about what you’ll get to do as our Strategic Partnerships & Customer Success Manager:
- Owns customer onboarding, implementation follow-up, utilization monitoring, and ongoing customer engagement for AORN Industry educational solutions and partner programs.
- Leads proactive quarterly business reviews with customers and partners to evaluate utilization, identify opportunities, address barriers, and reinforce the value of