No automotive experience needed. We'll teach you everything you need to know about the dealership side. What you bring is customer service skill, a professional phone presence, and comfort with computers.
This is a fully remote position. You'll need your own computer and home office setup that meets our equipment requirements (listed below).
What You'll Do
- Answer inbound calls promptly and professionally
- Identify what each caller needs and guide the call to resolution
- Schedule service appointments for dealership customers
- Share accurate information about dealership products and services
- Process online reservations and update customer records
- Document every interaction clearly and accurately
- Follow call scripts and procedures to ensure a consistent customer experience
- Escalate issues to supervisors when needed
- Meet Quality Assurance standards
- Stay current on client programs through ongoing training
- Other duties as assigned
- High school diploma, GED, or higher
- At least one year of call center or customer service experience
- Confident computer skills, including typing and moving between multiple programs at once
- Strong spoken and written English, including correct spelling and grammar
- Clear, accurate documentation habits
- Good judgment with confidential information
- Problem-solving skills and attention to detail
- A genuine commitment to excellent customer service
- Monday through Friday, plus every other Saturday
- Shifts scheduled within our operating hours of 6:00 a.m. – 9:00 p.m. CST
- Training begins Monday 11/2/2026
Computer requirements include:
- Windows 11
- Intel i3 / AMD Ryzen 3 processor or better
- 8 GB of RAM or more (installed physical memory)
- Two monitors
- Webcam
- Wired USB headset
- Wired ethernet internet connection (Wi-Fi is not permitted)
- Medical, dental, and vision insurance
- 401(k)
- Paid time off
- Life insurance
- Holiday incentive pay
- Performance and outbound project bonuses
- Paid training
- Employee events and activities
- Room to grow, with real advancement opportunities
At CCS, you'll be part of a supportive, team-focused workplace where people are valued and encouraged to grow. You'll get thorough training from day one, a team that has your back, and the satisfaction of knowing your work makes a difference for every caller.
About Customer Contact Services
Customer Contact Services (CCS) is a 24/7 contact center headquartered in Minnetonka, Minnesota, providing telephone answering and customer support services for businesses across a range of industries.
Equal Opportunity Employer
At CCS, we believe great customer experiences start with a team that reflects the communities we serve. We welcome applicants of all backgrounds, experiences, and a…