The Content Production Specialist is responsible for performing quality assurance (QA) on technical and support content related to consumer devices and technology prior to publication, acting as the final validation point before content is released to premium customers.

This role requires technical acumen in device-related content (e.g., smartphones, IoT, consumer electronics) and focuses primarily on English-language content, with occasional support in Spanish. It requires exceptional attention to detail, strong writing and proofreading skills, and a genuine interest in technology and troubleshooting.

Key Responsibilities

Perform QA on technical and support content primarily in English and occasionally in Spanish, including user manuals, videos, how-to guides, and troubleshooting articles.
Review content for grammar, spelling, accuracy, formatting, categorization, device associations, and adherence to established quality and style guidelines.
Ensure published content delivers a premium customer experience and does not include references to competitors, retailers, or negative product messaging.
Approve and publish content in the CMS, or reject submissions with clear, actionable feedback when standards are not met.
Collaborate closely with linking agents, technical writers, and QA specialists across global teams.
Identify content gaps, missing device coverage, and opportunities to improve content quality and completeness.
Stay informed about technology trends, consumer devices, IoT, and emerging topics relevant to content creation.
Independently manage a QA work queue, including backlog prioritization.

Required Skills & Qualifications

Bilingual or highly fluent in both Spanish and English (written and verbal).
Excellent writing, proofreading, and content review skills.
Strong attention to detail and analytical mindset.
Passion for technology, with the ability to quickly learn new devices, tools, and concepts.
Ability to work independently in a fully remote environment.
Strong communication skills to provide clear feedback and collaborate with distributed teams.

Preferred Background

Experience in content QA, technical writing, technical translation, copywriting, or technical support.
Experience working with CMS platforms or structured content workflows.
Exposure to device troubleshooting, technical support environments, or knowledge base/content creation.
Bachelor’s degree preferred, but not required if relevant experience is demonstrated.

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