Commercial Logistics Representative, Global
Location: Remote / Hybrid or On-site (United States preferred)
Company: VB Spine
Looking for a career where your work truly matters? At VB Spine, you’ll be part of a mission-focused team that supports surgeons during life-changing spinal procedures. We’re the largest privately held spine company and among the largest family-owned medical technology companies in the world, dedicated to innovation, surgeon partnerships, and improving patient outcomes in spine care. As a Commercial Logistics Representative, Global, you’ll play a critical role in coordinating the timely and accurate movement of spinal implants, instruments, and surgical kits — ensuring products arrive where and when they are needed to support surgical schedules across domestic and international markets.
What You’ll Do:
- Coordinate end-to-end logistics for medical device shipments supporting scheduled and urgent surgical procedures
- Plan, execute, and track domestic and international shipments of implants, instrument sets, and related materials using carriers, couriers, and 3PL partners
- Serve as a primary point of contact for Sales, Customer Service, Distribution, and field teams regarding shipment status, delivery timelines, and issue resolution
- Manage urgent, same-day, and expedited shipment requests with speed and accuracy
- Create shipping documentation, labels, commercial invoices, and customs paperwork as required for global shipments
- Monitor shipments in real time, proactively identify potential delays, and resolve issues before they impact surgical schedules
- Coordinate inventory movements between warehouses, hubs, hospitals, and physician offices
- Support returns (RMA) processing, product exchanges, and reverse logistics activities
- Maintain accurate shipment records and update systems (ERP/CRM) to ensure data integrity and audit readiness
- Build and maintain strong working relationships with carriers, freight forwarders, customs brokers, and internal stakeholders
- Collaborate cross-functionally with Sales, Operations, Quality, Finance, and Supply Chain to ensure seamless order fulfillment
- Identify process improvement opportunities to enhance service levels, reduce costs, and improve operational efficiency
What You Bring:
- High School diploma or equivalent required; Associate’s or Bachelor’s degree preferred
- 2+ years of experience in logistics, distribution, or supply chain coordination (medical device, healthcare, or regulated industry experience strongly preferred)
- Experience coordinating time-sensitive shipments and working with carriers such as FedEx, UPS, or specialized medical couriers
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Excellent communication skills (written and verbal) and a customer-service mindset
- Proficiency with Microsoft Office (especially Excel) and experience with ERP systems (JD Edwards, SAP, or similar preferred)
- Attention to detail and ability to maintain accurate documentation
- Ability to work effectively under pressure and adapt quickly to changing priorities
- Knowledge of basic import/export or customs processes is a plus
Why VB Spine?
We believe in growing talent from within. At VB Spine, join a high-performing commercial and operations team where your logistics expertise will directly enable surgeons to deliver life-changing spinal care — ensuring the right products are in the right place at the right time.
Compensation:
Pay for this role is competitive and based on experien