Account Manager, Hotels EMEA (German Speaking)
Germany (Remote)
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
About the job
OpenTable is seeking a dedicated and strategic Account Manager to manage, protect, and grow our core hotel portfolio within the EMEA region. In this role, you will act as a trusted business advisor, bridging clients' operational needs with our innovative hospitality technology solutions. You will collaborate cross-functionally with sales, product, and marketing teams to ensure client success and drive a high return on investment. Additionally, you will leverage data-driven insights to report on account health and influence our global product roadmap.
Responsibilities
- Meet and exceed assigned monthly and quarterly retention and revenue goals by protecting core revenue and closing growth opportunities.
- Ensure world-class customer satisfaction and support client operational needs by fully optimizing OpenTable's technology for every hotel account.
- Maintain operational excellence by documenting all client communications within Salesforce and reporting on account health and KPIs to senior leadership.
- Demonstrate subject matter expertise on our full suite of solutions, including table management platforms and online marketing tools, to solve complex C-suite challenges.
- Act as the "Voice of the Customer" by providing consistent field feedback on trends and feature requirements to Product and Marketing teams.
- Assist Hotels Account Executives and Inside Sales Representatives to ensure seamless client transitions from signed to live.
Minimum Qualifications
- German Speaking to a business level profeciency
- 5+ years of Account Management or equivalent experience.
- Experience working under pressure, meeting ambitious goals, and managing multiple priorities simultaneously.
- Outstanding negotiating and communication skills.
- An aptitude for data-driven business decisions and the ability to reframe a client's view of their business through insights.
- Ability to travel 30-50% across the EMEA region for on-site client meetings and industry events.
Preferred Qualifications
- Account Management experience within a B2B SaaS or high-growth hospitality technology environment.
- Business-fluent German language skills to support regional customers with clarity and cultural awareness.
- Proficiency in Google Suite and CRM solutions like Salesforce, along with AI fluency and its professional application.
- Prior restaurant management or food and beverage (F&B) sales experience.
- A genuine passion for the hospitality industry and technology.
Benefits and Perks
- Generous paid vacation + time off for your birthday